Cellular Technology

"Companies opting to expand with new operating models are utilizing telework agents, who take calls while working from home. Generally speaking, this virtual model provides higher quality agents, which, in turn, leads to a higher level of effectiveness. Over the past few years, major U.S. companies such as Discover, jetBlue Airlines, and even the U.S. Internal Revenue Service, have switched to teleworking for at least a portion of their call center needs -- and the results are impressive."

One would hope this sort of article would encourage other companies to investigate this option.

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